Frequently Asked Questions
Everything you need to know about your LoveShackFancy experience.
When will my order ship?
Most orders are processed and shipped within 1-2 business days. Once your package is on its way, you will receive a confirmation email with tracking information.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that items marked as 'Final Sale' cannot be returned or exchanged.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and local customs duties.
How do I care for my delicate garments?
To preserve the intricate lace and floral prints of our pieces, we recommend professional dry cleaning or hand washing in cold water with a gentle detergent and laying flat to dry.
Can I modify or cancel my order after it's placed?
Because we aim to process orders as quickly as possible, we are generally unable to make changes or cancellations once an order is confirmed. Please double-check your details before completing your purchase.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Afterpay for eligible customers.